Policies And Guidelines
-
Policy on Bank Deposits(413 KB)
Deposit-Policy-2024-25-Revised.pdf
File-size: 2 MB
-
Applicable Stamp Duty for execution of Locker Agreement(89.1 KB)
Stamp-Duty-20.06.2025.pdf
File-size: 96 KB
-
Safe Deposit Lockers and Safe Custody Articles(2.1 MB)
Bank_s_Model_Policy_on_Safe_Deposit_Lockers_and_Safe_Custody_Articles.pdf
File-size: 2 MB
-
Card Management Policy(7.2 MB)
Card_Management_Policy.pdf
File-size: 7 MB
-
Grievances Redressal Policy(1.03 MB)
Customer_Grievance_Redressal_Policy_January2025_ForWebsite.pdf
File-size: 2 MB
-
Customer Acceptance, Customer Care, Customer Severance & Customer Rights Policy(1.04 MB)
Customer_Acceptance_CustomerCare_CustomerSeverance_CustomerRightsPolicy_Jan2025_ForWebsite.pdf
File-size: 1 MB
-
Escalation Matrix for Grievance Redressal(859 KB)
Escalation_Matrix_for_Grievance_Redressal_Mechanism.pdf
File-size: 1 MB
-
Supplementary Locker agreement(1.2 MB)
Supplementary to the earlier Locker Agreement.pdf
File-size: 1 MB
-
Collection of Cheques Instruments and Dishnour of Cheques & Debit Mandates(1.3 MB)
Bank_s_Model_Policy_on_Collection_of_Cheques_Instruments_and_Dishnour_of_Cheques_Debit_Mandates.pdf
File-size: 1 MB
-
Doorstep Banking(1.67 MB)
DSB_Policy_2023.pdf
File-size: 2 MB
-
Inoperative Dormant & Unclaimed Deposit(1.1 MB)
Bank%E2%80%99s_Policy_on_Inoperative_Dormant_Accounts_Unclaimed_Deposit.pdf
File-size: 100 KB
-
Operational Procedure for Settlement of Claims in Deceased _Missing Depositors Accounts(2.2 MB)
Bank_PolicyonOperational_Procedure_for_SettlementofClaims_in_DeceasedMissingDepositorsAccount.pdf
File-size: 2 MB
-
Fair Practices Code on Lenders Liability(1.3 MB)
Fair Practices code on Lenders Liability.pdf
File-size: 1 MB
-
Customer Protection Policy (Unauthorized Electronic Banking Transaction)(328 KB)
Website_Policy-Doc_20122023.pdf
File-size: 328 KB
-
INTEGRATED OMBUDSMAN SCHEME, 2021(262 KB)
Master_direction_on_IOS.pdf
File-size: 262 KB
-
Bank’s Compensation Policy(918 MB)
Banks_Compensation_Policy.pdf
File-size: 1 MB
-
Safe Deposit Locker Agreement(1.27 MB)
Revised Version of Safe Deposit Locker Agreement - SDV 1453.pdf
File-size: 1 MB
-
BCSBI Code of Conduct(733 KB)
BCSBIPolicy2020_07082021.pdf
File-size: 1 MB
-
Model Code on Collection of Dues and Repossession of Security(181 KB)
Repossession_of_Security28819.pdf
File-size: 181 KB
-
BCSBI Newsletter, latest issue of “Customer Matters” for the quarter July September 2017(466 KB)
BCSBI_Newsletter_July_Sept_2017.pdf
File-size: 466 KB
-
Rights Of Banks Customers( pictorial presentation)(2.5 MB)
PictorialBookEnglish.pdf
File-size: 2 MB
-
Rehabilitation Policy for SME(2.9 MB)
RehabPolicy-Revised2008.pdf
File-size: 3 MB
-
Master Circular on Customer Service(821 KB)
MC_on_Customer_Service_172015.pdf
File-size: 1 MB
-
Quality Policy(77 KB)
Quality Policy.pdf
File-size: 78 KB
-
Business Continuity Preparedness(123 KB)
BusinessContinuityPreparedness.pdf
File-size: 123 KB
Policies And Guidelines
-
Bank of India Officer Employees’ (Acceptance of Jobs in Private Sector Concerns after Retirement) Regulations – 1980.(223 KB)
Bank_of_India_Officer_Employees_Acceptance_of_Jobs_in_Private_Sector_COncerns_After_Retirement_Regulations.pdf
File-size: 222 KB
-
Bank of India (Employees’) Pension Regulations, 1995.(3976 KB)
BOIEmployees_Pension_Regulation_1995_11th_BPS_8th_Joint_Note.pdf
File-size: 4 MB
-
Bank of India Officer Employees’ (Conduct) Regulations, 1976.(242 KB)
BOI_Officer_Employees_Conduct_Regulatins_1976.pdf
File-size: 241 KB
-
Bank of India Officer Employees’ (Discipline & Appeal) Regulations, 1976.(343 KB)
BOI_Officer_Employees_D_A_Regulations_1976.pdf
File-size: 342 KB
-
Bank of India (Officers’) Service Regulations, 1979.(2144 KB)
BANK_OF_INDIA_OFFICERS_SERVICE_REGULATIONS-1979-8th_JN.pdf
File-size: 2 MB
-
Grievance Redressal System for review of pending court cases filled by bank employees(405 KB)
Grievance-Redressal-System.pdf
File-size: 405 KB
-
Transfer & Rotation Policy for Officers (386 KB)
Website-Version-Transfer-and-Rotation-Policy-January-2025.pdf
File-size: 386 KB
- Whistle Blower Policy
-
Code of Conduct and Ethics- Conflict of Interest Recognition and Management Policy(374 KB)
Code-of-conduct_Ethics-Conflict-Recognition-and-Management-Policy.pdf
File-size: 374 KB
-
Bank of India Diversity, Equity and Inclusion (DEI) policy(569 KB)
DEI_POLICY_2024.pdf
File-size: 1 MB
-
Bank of India Prevention of Sexual Harassment of women at Workplace policy(720 KB)
POSH_Policy.pdf
File-size: 1 MB
-
Equal Opportunity Policy(321 KB)
Bank-of-India-Equal-Opportunity-Policy.pdf
File-size: 321 KB
-
Collection of Cheques Instruments and Dishonour of Cheques & Debit Mandates (1.3 MB)
Bank%27s Policy on Collection of Cheques _Instruments and Dishnour of Cheques & Debit Mandates.pdf
File-size: 100 KB
- Related transactions policy
-
Outsourcing Policy(1.6 MB)
Board-Approved-OS-Policy.pdf
File-size: 2 MB