Policies & Guidelines for Customers & Staff

Policy on Bank Deposits(413 KB)
Deposit-Policy-2024-25-Revised.pdf
File-size: 2 MB

Applicable Stamp Duty for execution of Locker Agreement(89.1 KB)
Stamp-Duty-20.06.2025.pdf
File-size: 96 KB

Safe Deposit Lockers and Safe Custody Articles(2.1 MB)
Bank_s_Model_Policy_on_Safe_Deposit_Lockers_and_Safe_Custody_Articles.pdf
File-size: 2 MB

Card Management Policy(7.2 MB)
Card_Management_Policy.pdf
File-size: 7 MB

Grievances Redressal Policy(1.03 MB)
Customer_Grievance_Redressal_Policy_January2025_ForWebsite.pdf
File-size: 2 MB

Customer Acceptance, Customer Care, Customer Severance & Customer Rights Policy(1.04 MB)
Customer_Acceptance_CustomerCare_CustomerSeverance_CustomerRightsPolicy_Jan2025_ForWebsite.pdf
File-size: 1 MB

Escalation Matrix for Grievance Redressal(859 KB)
Escalation_Matrix_for_Grievance_Redressal_Mechanism.pdf
File-size: 1 MB

Supplementary Locker agreement(1.2 MB)
Supplementary to the earlier Locker Agreement.pdf
File-size: 1 MB

Collection of Cheques Instruments and Dishnour of Cheques & Debit Mandates(1.3 MB)
Bank_s_Model_Policy_on_Collection_of_Cheques_Instruments_and_Dishnour_of_Cheques_Debit_Mandates.pdf
File-size: 1 MB

Doorstep Banking(1.67 MB)
DSB_Policy_2023.pdf
File-size: 2 MB

Inoperative Dormant & Unclaimed Deposit(1.1 MB)
Bank%E2%80%99s_Policy_on_Inoperative_Dormant_Accounts_Unclaimed_Deposit.pdf
File-size: 100 KB

Operational Procedure for Settlement of Claims in Deceased _Missing Depositors Accounts(2.2 MB)
Bank_PolicyonOperational_Procedure_for_SettlementofClaims_in_DeceasedMissingDepositorsAccount.pdf
File-size: 2 MB

Fair Practices Code on Lenders Liability(1.3 MB)
Fair Practices code on Lenders Liability.pdf
File-size: 1 MB

Customer Protection Policy (Unauthorized Electronic Banking Transaction)(328 KB)
Website_Policy-Doc_20122023.pdf
File-size: 328 KB

INTEGRATED OMBUDSMAN SCHEME, 2021(262 KB)
Master_direction_on_IOS.pdf
File-size: 262 KB

Bank’s Compensation Policy(918 MB)
Banks_Compensation_Policy.pdf
File-size: 1 MB

Safe Deposit Locker Agreement(1.27 MB)
Revised Version of Safe Deposit Locker Agreement - SDV 1453.pdf
File-size: 1 MB

BCSBI Code of Conduct(733 KB)
BCSBIPolicy2020_07082021.pdf
File-size: 1 MB

Model Code on Collection of Dues and Repossession of Security(181 KB)
Repossession_of_Security28819.pdf
File-size: 181 KB

BCSBI Newsletter, latest issue of “Customer Matters” for the quarter July September 2017(466 KB)
BCSBI_Newsletter_July_Sept_2017.pdf
File-size: 466 KB

Rights Of Banks Customers( pictorial presentation)(2.5 MB)
PictorialBookEnglish.pdf
File-size: 2 MB

Rehabilitation Policy for SME(2.9 MB)
RehabPolicy-Revised2008.pdf
File-size: 3 MB

Master Circular on Customer Service(821 KB)
MC_on_Customer_Service_172015.pdf
File-size: 1 MB

Quality Policy(77 KB)
Quality Policy.pdf
File-size: 78 KB

Business Continuity Preparedness(123 KB)
BusinessContinuityPreparedness.pdf
File-size: 123 KB